Media & Broadcasting

Background

As exciting changes continue to disrupt and drive innovation, new technologies and trends provide endless opportunities for growth in the media and entertainment industry. The rollout of fifth-generation (5G) wireless technology will create a host of new opportunities across the media & entertainment sector, and as digitisation reshapes the landscape of this industry, customer touchpoints will become vital, with customer experience becoming the main driver of a company’s bottom line.

Case Studies

BPO Solution

Exceptional Multi-Touchpoint Customer Support Solutions

Our client is a Malaysian satellite television provider, operating in Malaysia and Brunei, with over 3 million subscribers nationwide (in 2018). Scicom were tasked with training a pool of specifically profiled graduates to address the needs of our client’s unique customer service culture and range of offerings. The focus was on ensuring the right personnel were equipped with the requisite knowledge, information and skills to address the many challenges faced in a contact centre environment, with Certificates in Contact Centre Operations provided to staff at the end of the programme.

Articles you might be interested in

April 8, 2021

The Four Pillars of a Successful Work-from-Home Customer Service Team

The best work from home model is one where clients cannot discern a difference in service delivery. It’s crucial to maintain the same level of performance and security while minimising any disruption to service.

June 11, 2021

4 Catalysts to Achieving Customer Experience (CX) Excellence

The best way to build customer loyalty is by continuously improving customer experience (CX). In this article, we highlight 4 ways to improve your CX strategy for maximum customer retention.

July 15, 2021

5 Consumer Behaviour Trends Shaping the New Normal in 2022

New consumer behaviour patterns have emerged since the beginning of the Covid-19 pandemic as consumers adjust to a new normal. Find out what these consumer trends mean in relation to attracting new customers and retaining existing ones in our latest Insights article.

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