At The Forefront Of Customer Experience
Our BPO Solutions
Scicom is an industry-leading business process outsourcing (BPO) provider that offers multi-lingual and omnichannel support & CX, back-office, digital transformation & intelligent automation services.
Our team of BPO experts draw on over 20 years of experience to create value and deliver better business outcomes to help your organisation:
- Deliver engaging customer experiences across multiple channels and markets, in all your customers’ languages
- Adopt digital and automated processes seamlessly
- Cope with unpredictable events with minimal disruption to customer care operations
- Innovate processes to continuously increase productivity & efficiency and effectively scale operations as they grow in size and scope
Customer Management & CX
Digital Transformation & Intelligent Automation
Flexible operating models
Flexible operating models tailored to client requirements that deliver bespoke solutions at any scale
Why Scicom BPO
New consumer behaviour patterns have emerged since the beginning of the Covid-19 pandemic as consumers adjust to a new normal. Find out what these consumer trends mean in relation to attracting new customers and retaining existing ones in our latest Insights article.
The best way to build customer loyalty is by continuously improving customer experience (CX). In this article, we highlight 4 ways to improve your CX strategy for maximum customer retention.
Learn how to transform customer support agents into brand ambassadors as part of a holistic customer retention strategy.
Drop Us A Line
Let’s Get in Touch
No matter what your organisation’s requirements are, we have the capability, experience and passion to deliver end-to-end solutions that leverage the latest technologies and maximise value.