At The Forefront Of Customer Experience
Our BPO Solutions
Scicom is an industry-leading business process outsourcing (BPO) provider that offers multi-lingual and omnichannel support & CX, back-office, digital transformation & intelligent automation services.
Our team of BPO experts draw on over 20 years of experience to create value and deliver better business outcomes to help your organisation:
- Deliver engaging customer experiences across multiple channels and markets, in all your customers’ languages
- Adopt digital and automated processes seamlessly
- Cope with unpredictable events with minimal disruption to customer care operations
- Innovate processes to continuously increase productivity & efficiency and effectively scale operations as they grow in size and scope
Customer Management & CX
Digital Transformation & Intelligent Automation
Flexible operating models
Flexible operating models tailored to client requirements that deliver bespoke solutions at any scale
Why Scicom BPO
Learn how data analytics can improve the quality of customer support interactions and provide actionable insights about customer needs and preferences.
The best way to build customer loyalty is by continuously improving customer experience (CX). In this article, we highlight 4 ways to improve your CX strategy for maximum customer retention.
As a people-driven BPO, Scicom prides itself on hiring the best local and global talent to serve our clients. In our latest Insights article, we highlight the 3 most important soft skills customer support agents should have to deliver excellent customer service.
Drop Us A Line
Let’s Get in Touch
No matter what your organisation’s requirements are, we have the capability, experience and passion to deliver end-to-end solutions that leverage the latest technologies and maximise value.