The quest to grow online sales led many companies to collaborate with Scicom to both simplify and enhance multichannel commerce capabilities. Companies see the opportunity to expand but were frustrated by outdated platform and the complexity to manage multiple channels. Our clients were able to consolidate, re-platform, and upgrade their multichannel commerce capabilities quickly, vastly expanding their reach.
As a people-driven BPO, Scicom prides itself on hiring the best local and global talent to serve our clients. In our latest Insights article, we highlight the 3 most important soft skills customer support agents should have to deliver excellent customer service.