E-commerce

Background

The quest to grow online sales led many companies to collaborate with Scicom to both simplify and enhance multichannel commerce capabilities. Companies see the opportunity to expand but were frustrated by outdated platform and the complexity to manage multiple channels. Our clients were able to consolidate, re-platform, and upgrade their multichannel commerce capabilities quickly, vastly expanding their reach.

Case Studies

E-Commerce Solution

Creating Unique Online Retail Experiences

The client is a regional retail player with presences across ASEAN and wanted to quickly ramp up their customer multi-channel support capabilities. Scicom’s teams provided the technological backbone to support transaction processing and our consumer experience teams crafted personalised tools and tailour-made customer care operations procedures. With these solutions, our client was able to seamlessly consolidate, re-platform, and upgrade their multichannel support capabilities.

BPO Solution

Scalable Multi-Channel Retail Support Solutions

Scicom’s client is one of the largest E-Commerce players in the ASEAN region. Since its inception in 2009, it has grown to serve customers across Malaysia, Singapore Thailand, Taiwan, Indonesia, Vietnam and the Philippines. In line with our client’s rapid growth, Scicom were able to provide a nimble, skilled and dedicated team to provide omnichannel support to its customer base.

Articles you might be interested in

June 11, 2021

4 Catalysts to Achieving Customer Experience (CX) Excellence

The best way to build customer loyalty is by continuously improving customer experience (CX). In this article, we highlight 4 ways to improve your CX strategy for maximum customer retention.

October 29, 2021

The 3 Most Important Customer Agent Soft Skills

As a people-driven BPO, Scicom prides itself on hiring the best local and global talent to serve our clients. In our latest Insights article, we highlight the 3 most important soft skills customer support agents should have to deliver excellent customer service.

May 7, 2021

Three Issues Jeopardizing Today’s Customer Care

Consumers in 2021 can be won over or lost forever in a matter of seconds. Don't take the risk of tarnishing your brand’s reputation - our article delves into three issues jeopardising today's customer care and recommends strategies to overcome these challenges.

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Thinking of joining our team? Reach out to our HR department at hr.recruitment@scicom.com.my for career opportunities and all HR-related questions.

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Capabilities

Solutions Implemented