The quest to grow online sales led many companies to collaborate with Scicom to both simplify and enhance multichannel commerce capabilities. Companies see the opportunity to expand but were frustrated by outdated platform and the complexity to manage multiple channels. Our clients were able to consolidate, re-platform, and upgrade their multichannel commerce capabilities quickly, vastly expanding their reach.
Consumers in 2021 can be won over or lost forever in a matter of seconds. Don't take the risk of tarnishing your brand’s reputation - our article delves into three issues jeopardising today's customer care and recommends strategies to overcome these challenges.