Increasingly in healthcare, there is a desire for patients to be treated not just as patients, but as customers – which is changing the way companies develop their customer engagement strategies. Customers increasingly demand personalised content and relevant conversations at every touchpoint, wanting to know that custom feedback is available when it comes to managing their myriad of healthcare queries. To address this, Scicom provide a range of customer experience solutions to help healthcare providers remain competitive.

Case Studies

Scicom conducted a 30-day intensive learner-centred programme which focused on developing critical occupational competencies and skills for a leading Malaysian healthcare provider’s hospital operations. The Patient Relationship Management (PRM) Programme was aimed at developing competent healthcare professionals equipped with client-centric mindsets and superior English language communication skills.

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