Increasingly in healthcare, there is a desire for patients to be treated not just as patients, but as customers – which is changing the way companies develop their customer engagement strategies. Customers increasingly demand personalised content and relevant conversations at every touchpoint, wanting to know that custom feedback is available when it comes to managing their myriad of healthcare queries. To address this, Scicom provide a range of customer experience solutions to help healthcare providers remain competitive.
BPO partnerships can last a single contractual period or years, depending on the relationship between client and vendor. In this article, we reveal the key elements of a thriving BPO partnership to achieve sustained, long-term growth.