Our strength is in the numbers

3.9k+

employees

50+

nationalities employed

40+

languages

20+

years of experience

Our Insights

5 Ways to Increase Brand

5 Ways to Increase Brand Value through Brand Ambassadorship

Learn how to transform customer support agents into brand ambassadors as part of a holistic customer retention strategy.
THE 3 MOST IMPORTANT - Banner – V2

The 3 Most Important Customer Agent Soft Skills

As a people-driven BPO, Scicom prides itself on hiring the best local and global talent to serve our clients. In our latest Insights article, we highlight the 3 most important soft skills customer support agents should have to deliver excellent customer service.

Celebrating Excellence

Scicom (MSC) Berhad joins the Elite Forbes Asia’s Best Under a Billion List! Forbes Asia’s esteemed annual compilation, “Best Under A Billion 2023”, has recently spotlighted the achievements of nine outstanding Malaysian companies.

Explore Our Achievements

Case Studies

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Differentiated Customer Service to Support Global Operations

Our client is an online provider of hotel booking services, with access to over 300,000 hotels worldwide. Scicom were engaged to provide omnichannel customer support to improve customer
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Custom Contact Centre Training Modules

Scicom has worked with a Malaysian mobile telecommunications provider (with over 6 million subscribers nationwide) for over a year, focusing on equipping their support staff with the skills

What Our Clients Say

Partnering with Scicom has provided an efficient and flexible solution to our outsourcing requirements. Their contribution towards the global customer contact center operation is quite impressive, the team has consistently delivered levels of commitment, domain expertise, technical skills, reliability and quality of service over the last several years. We would like to thank Scicom for exceeding our expectation and the continues support throughout.
Regional Airline Carrier
Scicom has always exhibited a very high level of commitment and capability in providing great service delivery and excellent overall management of our multi-lingual, multi-channel customer contact centres which has made them one of our preferred partners for outsourcing requirements. Over the last several years, Scicom have always been extremely supportive and flexible in providing solutions that cater to the ever-changing needs of our business and we would like to thank them for their efforts and we look forward to a long and successful partnership with them.
Global Consumer Electronics Manufacturer
Scicom has been an excellent partner over the past 5 years. They have continuously demonstrated their expertise in the realm of multi-lingual customer contact centers.
Major US-based Global MNC in Engineering & Healthcare
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Latest News

Scicom recognised by Forbes in its Asia’s 200 Best Under A Billion (2023) Category

KUALA LUMPUR: Forbes Asia’s esteemed annual compilation, “Best Under A Billion 2023,” has recently spotlighted the achievements of nine outstanding Malaysian companies. The comprehensive list, featured in the August…..

Investor Relations

FY 2022 PERFORMANCE

Delivering financial results for shareholders, creating meaningful experiences for our client’s customers, and providing a great place to work for our people.

RM 265 MILLION

Total FY22 revenues, an increase of 23% over previous year.

RM 31.4 MILLION

Total FY22 net profit, an increase of 22% over previous year.

8.85 SEN

FY22 Earnings per Share (EPS), an increase of a 22% over previous year.

88%

Average dividend payout ratio – net profit to shareholders over the past 5 years.

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Let’s Get in Touch

No matter what your organisation’s requirements are, we have the capability, experience and passion to deliver end-to-end solutions that leverage the latest technologies and maximise value.