
THAT DRIVE
PROFITABLE GROWTH

SOLUTIONS POWERED
BY TECHNOLOGY

NATIONS THROUGH
THE DIGITISATION OF
CITIZEN SERVICES

GROWTH THROUGH
DIGITAL EXCELLENCE
Our strength is in the numbers
3.9k+
employees
50+
nationalities employed
40+
languages
20+
years of experience
What Our Clients Say
Partnering with Scicom has provided an efficient and flexible solution to our outsourcing requirements. Their contribution towards the global customer contact center operation is quite impressive, the team has consistently delivered levels of commitment, domain expertise, technical skills, reliability and quality of service over the last several years. We would like to thank Scicom for exceeding our expectation and the continues support throughout.
Regional Airline Carrier
Scicom has always exhibited a very high level of commitment and capability in providing great service delivery and excellent overall management of our multi-lingual, multi-channel customer contact centres which has made them one of our preferred partners for outsourcing requirements. Over the last several years, Scicom have always been extremely supportive and flexible in providing solutions that cater to the ever-changing needs of our business and we would like to thank them for their efforts and we look forward to a long and successful partnership with them.
Global Consumer Electronics Manufacturer
Scicom has been an excellent partner over the past 5 years. They have continuously demonstrated their expertise in the realm of multi-lingual customer contact centers.
Major US-based Global MNC in Engineering & Healthcare
Previous
Next
- January 27, 2022
Learn how to transform customer support agents into brand ambassadors as part of a holistic customer retention strategy.
- December 7, 2021
Learn how data analytics can improve the quality of customer support interactions and provide actionable insights about customer needs and preferences.
- October 29, 2021
As a people-driven BPO, Scicom prides itself on hiring the best local and global talent to serve our clients. In our latest Insights article, we highlight the 3 most important soft skills customer support agents should have to deliver excellent customer service.
Case Studies
Our client is a leading consumer electronics company. For the past four years, Scicom has been involved in redesigning their overall customer experience, moving away from disjointed touchpoints
Scicom’s client is one of the largest E-Commerce players in the ASEAN region. Since its inception in 2009, it has grown to serve customers across Malaysia
Scicom has worked with a Malaysian mobile telecommunications provider (with over 6 million subscribers nationwide) for over a year, focusing on equipping their support staff with the skills
Our client is a premier award-winning hotel and resort chain that currently owns and operates a range of 5-star hotels and resorts located across the South Asian region
- August 7, 2023
KUALA LUMPUR: Forbes Asia’s esteemed annual compilation, “Best Under A Billion 2023,” has recently spotlighted the achievements of nine outstanding Malaysian companies. The comprehensive list, featured in the August…..
- January 25, 2022
Further to the announcements on 25 February 2020, 2 March 2020, 6 March 2020, 27 July 2020, 12 August 2020, 21 December 2020 and 13 January 2021 in relation…..
- December 9, 2021
Scicom (MSC) Berhad, one of Malaysia’s leading business process outsourcing (BPO) companies, was recently ranked as one of the top 30 BPO companies in 2022 by DesignRush. DesignRush is a B2B…..
FY 2022 PERFORMANCE
Delivering financial results for shareholders, creating meaningful experiences for our client’s customers, and providing a great place to work for our people.
RM 265 MILLION
Total FY22 revenues, an increase of 23% over previous year.
RM 31.4 MILLION
Total FY22 net profit, an increase of 22% over previous year.
8.85 SEN
FY22 Earnings per Share (EPS), an increase of a 22% over previous year.
88%
Average dividend payout ratio – net profit to shareholders over the past 5 years.