
OF BPO INNOVATION

SOLUTIONS POWERED
BY TECHNOLOGY.

NATIONS THROUGH
THE DIGITISATION OF
CITIZEN SERVICES

DIGITAL MARKET-
PLACE IS OUR RECIPE
FOR SUCCESS

PLATFORMS TO
ENSURE SUSTAINABLE
GROWTH
OUR DNA
E-COMMERCE
DIGITAL
BPO
GOV-TECH
Our strength is in the numbers
3.9k+
employees
50+
nationalities employed
40+
languages
20+
years of experience
What Our Clients Say
Partnering with Scicom has provided an efficient and flexible solution to our outsourcing requirements. Their contribution towards the global customer contact center operation is quite impressive, the team has consistently delivered levels of commitment, domain expertise, technical skills, reliability and quality of service over the last several years. We would like to thank Scicom for exceeding our expectation and the continues support throughout.
Regional Airline Carrier
Scicom has always exhibited a very high level of commitment and capability in providing great service delivery and excellent overall management of our multi-lingual, multi-channel customer contact centres which has made them one of our preferred partners for outsourcing requirements. Over the last several years, Scicom have always been extremely supportive and flexible in providing solutions that cater to the ever-changing needs of our business and we would like to thank them for their efforts and we look forward to a long and successful partnership with them.
Global Consumer Electronics Manufacturer
Scicom has been an excellent partner over the past 5 years. They have continuously demonstrated their expertise in the realm of multi-lingual customer contact centers.
Major US-based Global MNC in Engineering & Healthcare
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- January 27, 2022
Learn how to transform customer support agents into brand ambassadors as part of a holistic customer retention strategy.
- December 7, 2021
Learn how data analytics can improve the quality of customer support interactions and provide actionable insights about customer needs and preferences.
- October 29, 2021
As a people-driven BPO, Scicom prides itself on hiring the best local and global talent to serve our clients. In our latest Insights article, we highlight the 3 most important soft skills customer support agents should have to deliver excellent customer service.
Case Studies
Scicom’s client is one of the largest E-Commerce players in the ASEAN region. Since its inception in 2009, it has grown to serve customers across Malaysia
Our client is a global provider of financial services, and are currently the only bank to have a presence in all ten ASEAN markets
Our client is a premier award-winning hotel and resort chain that currently owns and operates a range of 5-star hotels and resorts located across the South Asian region
Scicom conducted a 30-day intensive learner-centred programme which focused on developing critical occupational competencies and skills for a leading Malaysian healthcare provider’s hospital operations
- January 25, 2022
Further to the announcements on 25 February 2020, 2 March 2020, 6 March 2020, 27 July 2020, 12 August 2020, 21 December 2020 and 13 January 2021 in relation…..
- March 30, 2020
As a result of the recent challenges presented by the COVID-19 pandemic, we wanted to outline some of the measures we have taken to ensure that we continue to…..
- November 13, 2017
KUALA LUMPUR: Business process outsourcing (BPO) provider Scicom (MSC) Bhd aims to secure one big contract every year to sustain its growth momentum, Chief executive officer Datuk Seri Leo…..