
OF BPO INNOVATION

SOLUTIONS POWERED
BY TECHNOLOGY.

NATIONS THROUGH
THE DIGITISATION OF
CITIZEN SERVICES

DIGITAL MARKET-
PLACE IS OUR RECIPE
FOR SUCCESS

PLATFORMS TO
ENSURE SUSTAINABLE
GROWTH
OUR DNA
E-COMMERCE
DIGITAL
BPO
GOV-TECH
Our strength is in the numbers
3.9k+
employees
50+
nationalities employed
40+
languages
20+
years of experience
What Our Clients Say
Partnering with Scicom has provided an efficient and flexible solution to our outsourcing requirements. Their contribution towards the global customer contact center operation is quite impressive, the team has consistently delivered levels of commitment, domain expertise, technical skills, reliability and quality of service over the last several years. We would like to thank Scicom for exceeding our expectation and the continues support throughout.
Regional Airline Carrier
Scicom has always exhibited a very high level of commitment and capability in providing great service delivery and excellent overall management of our multi-lingual, multi-channel customer contact centres which has made them one of our preferred partners for outsourcing requirements. Over the last several years, Scicom have always been extremely supportive and flexible in providing solutions that cater to the ever-changing needs of our business and we would like to thank them for their efforts and we look forward to a long and successful partnership with them.
Global Consumer Electronics Manufacturer
Scicom has been an excellent partner over the past 5 years. They have continuously demonstrated their expertise in the realm of multi-lingual customer contact centers.
Major US-based Global MNC in Engineering & Healthcare
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- January 27, 2022
Learn how to transform customer support agents into brand ambassadors as part of a holistic customer retention strategy.
- December 7, 2021
Learn how data analytics can improve the quality of customer support interactions and provide actionable insights about customer needs and preferences.
- October 29, 2021
As a people-driven BPO, Scicom prides itself on hiring the best local and global talent to serve our clients. In our latest Insights article, we highlight the 3 most important soft skills customer support agents should have to deliver excellent customer service.
Case Studies
Our client is a premier award-winning hotel and resort chain that currently owns and operates a range of 5-star hotels and resorts located across the South Asian region
Scicom developed a variety of training programmes for an education-focused public sector agency from 2011 to 2014. The purpose of these programmes was to upskill local fresh
Our client is a multinational Oil and Gas corporation that is one of the world’s largest publicly traded energy providers and chemical manufacturers. The client is developing
Scicom’s client is one of the largest E-Commerce players in the ASEAN region. Since its inception in 2009, it has grown to serve customers across Malaysia
- July 22, 2020
The Board of Directors of SCICOM is pleased to announce that SCICOM has on 22 July 2020 entered into a Joint Venture and Shareholders’ Agreement (“JV Agreement”) with Microlink…..
- July 1, 2018
Kuala Lumpur, Malaysia, 1st July 2018, Business process outsourcing and international solutions company Scicom (MSC) Bhd has again achieved certification under the internationally recognized Service Capability & Performance (SCP) Standards……
- February 21, 2018
The International Association of Outsourcing Professionals ® (IAOP ®) places Scicom (MSC) Bhd in its Global Outsourcing 100 ® ranking……