
OF BPO INNOVATION

SOLUTIONS POWERED
BY TECHNOLOGY.

NATIONS THROUGH
THE DIGITISATION OF
CITIZEN SERVICES

DIGITAL MARKET-
PLACE IS OUR RECIPE
FOR SUCCESS

PLATFORMS TO
ENSURE SUSTAINABLE
GROWTH
OUR DNA
E-COMMERCE
DIGITAL
BPO
GOV-TECH
Our strength is in the numbers
3.9k+
employees
50+
nationalities employed
40+
languages
20+
years of experience
What Our Clients Say
Partnering with Scicom has provided an efficient and flexible solution to our outsourcing requirements. Their contribution towards the global customer contact center operation is quite impressive, the team has consistently delivered levels of commitment, domain expertise, technical skills, reliability and quality of service over the last several years. We would like to thank Scicom for exceeding our expectation and the continues support throughout.
Regional Airline Carrier
Scicom has always exhibited a very high level of commitment and capability in providing great service delivery and excellent overall management of our multi-lingual, multi-channel customer contact centres which has made them one of our preferred partners for outsourcing requirements. Over the last several years, Scicom have always been extremely supportive and flexible in providing solutions that cater to the ever-changing needs of our business and we would like to thank them for their efforts and we look forward to a long and successful partnership with them.
Global Consumer Electronics Manufacturer
Scicom has been an excellent partner over the past 5 years. They have continuously demonstrated their expertise in the realm of multi-lingual customer contact centers.
Major US-based Global MNC in Engineering & Healthcare
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- January 27, 2022
Learn how to transform customer support agents into brand ambassadors as part of a holistic customer retention strategy.
- December 7, 2021
Learn how data analytics can improve the quality of customer support interactions and provide actionable insights about customer needs and preferences.
- October 29, 2021
As a people-driven BPO, Scicom prides itself on hiring the best local and global talent to serve our clients. In our latest Insights article, we highlight the 3 most important soft skills customer support agents should have to deliver excellent customer service.
Case Studies
Scicom conducted a 30-day intensive learner-centred programme which focused on developing critical occupational competencies and skills for a leading Malaysian healthcare provider’s hospital operations
Our client is a leading consumer electronics company. For the past four years, Scicom has been involved in redesigning their overall customer experience, moving away from disjointed touchpoints
The client is a regional retail player with presences across ASEAN and wanted to quickly ramp up their customer multi-channel support capabilities. Scicom’s teams provided the technological backbone
Our client is a regional provider of financial services that has 172 branches and over 3,344 staff members in Sri Lanka. Scicom were engaged to provide an omnichannel
- March 14, 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings…..
- April 23, 2020
Scicom (MSC) Bhd is proud to announce that it has been listed in the 2020 Global Outsourcing 100® by IAOP®, which recognises the world’s best outsourcing service providers and advisors. This…..
- April 3, 2020
The ‘Covid19-MY’ mobile App tracks where users have been, and compares these locations to known movements of those who are at risk to check if paths were crossed. People…..