Aerospace & Airline


Sustaining top quality customer experiences, loyalty and retention is challenging for any business, but this is especially true for the aerospace and airline industries. Whether it is in the air, at the factory, or during the course of a support interaction, customers expect the same high levels of service across all channels. The breadth of services and skills required to support these industries are complex with back-end systems having to be available on a non-stop basis, different markets needing support around-the-clock, and surges in business levels or unexpected crisis situations needing to be quickly managed.

Case Studies

Our client is a regional airline carrier that flies to 114 destinations across 48 countries. Scicom were engaged to provide differentiated omnichannel customer experience to meet the higher expectations of today’s connected passenger. We helped our client reduce staff attrition and improve contact centre productivity to compete effectively in an increasingly challenging industry.
Our client is a global aerospace manufacturer that generates revenues totalling nearly €50 billion from the design, manufacturing and sales of civil and military aerospace products worldwide. Scicom was responsible for providing operational coverage and multilingual customer care to support this client’s IT Helpdesk across nine different countries within the East Asian Region (EAR).

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