Media & Broadcasting

Background

As exciting changes continue to disrupt and drive innovation, new technologies and trends provide endless opportunities for growth in the media and entertainment industry. The rollout of fifth-generation (5G) wireless technology will create a host of new opportunities across the media & entertainment sector, and as digitisation reshapes the landscape of this industry, customer touchpoints will become vital, with customer experience becoming the main driver of a company’s bottom line.

Case Studies

BPO Solution

Exceptional Multi-Touchpoint Customer Support Solutions

Our client is a Malaysian satellite television provider, operating in Malaysia and Brunei, with over 3 million subscribers nationwide (in 2018). Scicom were tasked with training a pool of specifically profiled graduates to address the needs of our client’s unique customer service culture and range of offerings. The focus was on ensuring the right personnel were equipped with the requisite knowledge, information and skills to address the many challenges faced in a contact centre environment, with Certificates in Contact Centre Operations provided to staff at the end of the programme.

Articles you might be interested in

September 9, 2021

5 Elements of a Thriving BPO Partnership in 2021

BPO partnerships can last a single contractual period or years, depending on the relationship between client and vendor. In this article, we reveal the key elements of a thriving BPO partnership to achieve sustained, long-term growth.

May 7, 2021

Three Issues Jeopardizing Today’s Customer Care

Consumers in 2021 can be won over or lost forever in a matter of seconds. Don't take the risk of tarnishing your brand’s reputation - our article delves into three issues jeopardising today's customer care and recommends strategies to overcome these challenges.

December 7, 2021

Enhancing Personalised CX Using Data Analytics in 2022

Learn how data analytics can improve the quality of customer support interactions and provide actionable insights about customer needs and preferences.

Ready to talk?

Your business challenges are unique, and so are our solutions. We combine innovation with practicality to bring you services that make a difference.

Thinking of joining our team? Reach out to our HR department at hr.recruitment@scicom.com.my for career opportunities and all HR-related questions.

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Solutions Implemented