
Scicom was named as a Representative Vendor in the Gartner Market guide for Customer Management BPO Service Providers 2019
Scicom Business Process Outsourcing (BPO)
Market Dynamics
Sustained economic growth in most Asian countries has resulted in strong consumer markets and rising expectations for customer care. In response, BPO support discussions have shifted from being primarily cost-based, to prioritising delivery of enhanced customer experiences, building trust and loyalty, and increasing customer retention. Recent global developments have revealed that the industry’s support operations are largely unprepared for events that disrupt on-the-ground support operations and day-to-day business - be they natural disasters or new opportunities.
What our clients say
OUR SOLUTIONS
Our team of BPO experts draw on many years of experience to create value and deliver better business outcomes, whether client needs are for:
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Engaging customer experiences across multiple channels and markets, in all your customers’ languages
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The seamless adoption of digital and automated processes
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Coping with unpredictable growth or events with minimal disruption to customer care operations
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Innovations to ensure continued progress in productivity and scalability
Multilingual Multichannel Experiences
Phone, email, chat, video chat, and social media support in 50 languages - providing positive customer experiences to earn the trust of your non-English speaking and limited-English-proficient customers
Robotic Process Automation (RPA)
Solutions to enable the automation of your front, middle and back-office processes, effectively blending agent-driven & digital customer experiences and utilising your legacy systems in a modern way
Chatbots & Virtual Assistants
Solutions to automate and streamline interactions between customers and your services, enhancing your overall customer experience. Custom solutions can be developed to automate FAQs, increase sales and qualify leads.
Social Media Customer Care
Leading social media management tools and solutions to engage with customers 24/7, with valuable customer sentiment insights to improve engagement and retention levels
Premier Customer Care
Proactive, outcome-focused support to help reinforce brand values and build loyalty with high-value customers at every interaction
Technical Support
Highly differentiated troubleshooting, monitoring, and maintenance support to create positive, user-friendly brand experiences, and enhance customer loyalty
OUR DELIVERY
Scicom Global Connect: Reliable Remote CX
Scicom Global Connect provides clients from all over the world with an effective solution for recruiting, training, and managing remote support teams while ensuring an exceptional level of service across all channels.
Digital Recruitment
Seamless recruitment of remote resources for any language or headcount requirement
Virtual Training
Delivery of top-notch soft-skills and client-based training to ensure high CSAT scores across all channels
Remote Agent Management
Tried & tested SOPs to ensure optimal agent productivity and lower employee attrition
Top Notch Security
Client and customer data security is our #1 priority. We use the latest ISMS standards, technology and practices to ensure data confidentiality and limit access to vital personal and company information.