Our Insights
- January 27, 2022
Learn how to transform customer support agents into brand ambassadors as part of a holistic customer retention strategy.
- December 7, 2021
Learn how data analytics can improve the quality of customer support interactions and provide actionable insights about customer needs and preferences.
- October 29, 2021
As a people-driven BPO, Scicom prides itself on hiring the best local and global talent to serve our clients. In our latest Insights article, we highlight the 3 most important soft skills customer support agents should have to deliver excellent customer service.
- September 9, 2021
BPO partnerships can last a single contractual period or years, depending on the relationship between client and vendor. In this article, we reveal the key elements of a thriving BPO partnership to achieve sustained, long-term growth.
- July 15, 2021
New consumer behaviour patterns have emerged since the beginning of the Covid-19 pandemic as consumers adjust to a new normal. Find out what these consumer trends mean in relation to attracting new customers and retaining existing ones in our latest Insights article.
- June 11, 2021
The best way to build customer loyalty is by continuously improving customer experience (CX). In this article, we highlight 4 ways to improve your CX strategy for maximum customer retention.
- May 7, 2021
Consumers in 2021 can be won over or lost forever in a matter of seconds. Don't take the risk of tarnishing your brand’s reputation - our article delves into three issues jeopardising today's customer care and recommends strategies to overcome these challenges.
- April 8, 2021
The best work from home model is one where clients cannot discern a difference in service delivery. It’s crucial to maintain the same level of performance and security while minimising any disruption to service.