IAOP® includes Scicom (MSC) Bhd in the 2020 Global Outsourcing 100® as a world-class customer service provider and advisor

April 23, 2020


Scicom (MSC) Bhd is proud to announce that it has been listed in the 2020 Global Outsourcing 100® by IAOP®, which recognises the world’s best outsourcing service providers and advisors. This follows Scicom’s previous inclusion in the 2018 Global Outsourcing 100®.

IAOP® is an international standard-setting association and advocate for outsourcing professionals that supports companies looking for international outsourcing service providers. The Global Outsourcing 100® list has been set up for companies seeking to work with the best companies in the outsourcing industry, providing the full range of outsourcing services including information technology, business process outsourcing, facilities and many other areas.

The criteria used to assess outsourcers mirrors the requirements of top customers when considering potential outsourcing service providers. For 2020, four (4) areas were considered and judged:

  1. Customer References
  2. Industry and professional Awards and Certifications.
  3. Programs for Innovation
  4. Corporate Social Responsibility (CSR)

“Companies that outsource, not only in the traditional sense but also through the wide array of the ever-changing collaborative business models, are scrutinizing their providers very closely, which is why choosing the right partners is more important than ever,” said Debi Hamill, IAOP® CEO. “Buyers understand there are hundreds of qualified service providers and advisors out there, but what they need to understand now is what makes each one exceptional. The Global Outsourcing 100 list has done just that. We’re proud to recognize Scicom (MSC) Bhd for being among these companies this year.”

Inclusion in the Global Outsourcing 100® list testifies to the quality of services and outcomes provided by Scicom and its team of multi-lingual native speakers from more than 40 countries. Our outcomes are founded on:

  • Unrivalled understanding of the linguistic, national and socio-economic factors that impact customer care preferences globally
  • Strategic input and leadership by our experienced industry practitioners
  • World class processes, IT and telecommunications facilities
  • A relentless emphasis on quality, insight, innovation, training and employee management which has resulted in below industry average turnover 

Chief Executive Officer, Dato Sri Leo Ariyanayakam commented Recognition from industry leaders like IAOP® validates our on-going strategy of innovation, investment in our people, and our endeavours to be the very best in the field of omni-channel, multi-lingual, tech support and high-quality customer care. We are now taking the skills gained in these areas into Digital Marketing and other E-Solution spaces for Corporate and Government partners on a worldwide basis”.  

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