Government

Background

The need for government agencies to adopt digital technologies that help them “do more with less” has become especially urgent because of budget pressures and higher citizen expectations. Scicom Gov-Tech provides digital government services and solutions for federal, local and state government clients. The aim is to transform government from the inside out, enhancing service delivery by working with government agencies that are ready to adopt modern approaches to managing and delivering digital services.

Case Studies

Programmes to Upskill Fresh & Unemployed Graduates

Scicom developed a variety of training programmes for an education-focused public sector agency from 2011 to 2014. The purpose of these programmes was to upskill local fresh and unemployed graduates – facilitating their ability to take on real-life professional challenges, and be competent in the Malaysian service industry.

Gov-Tech Solution

Transforming the Delivery of Government Services

Scicom Gov-Tech provides digital government services and solutions for federal, local and state government clients. The aim is to transform government agencies from the inside out, enhancing service delivery by adopting modern approaches to managing and delivering digital services.

Articles you might be interested in

April 8, 2021

The Four Pillars of a Successful Work-from-Home Customer Service Team

The best work from home model is one where clients cannot discern a difference in service delivery. It’s crucial to maintain the same level of performance and security while minimising any disruption to service.

January 27, 2022

5 Ways to Increase Brand Value through Brand Ambassadorship

Learn how to transform customer support agents into brand ambassadors as part of a holistic customer retention strategy.

October 29, 2021

The 3 Most Important Customer Agent Soft Skills

As a people-driven BPO, Scicom prides itself on hiring the best local and global talent to serve our clients. In our latest Insights article, we highlight the 3 most important soft skills customer support agents should have to deliver excellent customer service.

Ready to talk?

Your business challenges are unique, and so are our solutions. We combine innovation with practicality to bring you services that make a difference.

Thinking of joining our team? Reach out to our HR department at hr.recruitment@scicom.com.my for career opportunities and all HR-related questions.

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25th Floor, Menara TA One, 22, Jalan P.Ramlee, 50250 Kuala Lumpur, Malaysia

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+603 21621088

Capabilities

Solutions Implemented