E-commerce

Background

The quest to grow online sales led many companies to collaborate with Scicom to both simplify and enhance multichannel commerce capabilities. Companies see the opportunity to expand but were frustrated by outdated platform and the complexity to manage multiple channels. Our clients were able to consolidate, re-platform, and upgrade their multichannel commerce capabilities quickly, vastly expanding their reach.

Case Studies

E-Commerce Solution

Creating Unique Online Retail Experiences

The client is a regional retail player with presences across ASEAN and wanted to quickly ramp up their customer multi-channel support capabilities. Scicom’s teams provided the technological backbone to support transaction processing and our consumer experience teams crafted personalised tools and tailour-made customer care operations procedures. With these solutions, our client was able to seamlessly consolidate, re-platform, and upgrade their multichannel support capabilities.

BPO Solution

Scalable Multi-Channel Retail Support Solutions

Scicom’s client is one of the largest E-Commerce players in the ASEAN region. Since its inception in 2009, it has grown to serve customers across Malaysia, Singapore Thailand, Taiwan, Indonesia, Vietnam and the Philippines. In line with our client’s rapid growth, Scicom were able to provide a nimble, skilled and dedicated team to provide omnichannel support to its customer base.

Articles you might be interested in

September 9, 2021

5 Elements of a Thriving BPO Partnership in 2021

BPO partnerships can last a single contractual period or years, depending on the relationship between client and vendor. In this article, we reveal the key elements of a thriving BPO partnership to achieve sustained, long-term growth.

December 7, 2021

Enhancing Personalised CX Using Data Analytics in 2022

Learn how data analytics can improve the quality of customer support interactions and provide actionable insights about customer needs and preferences.

October 29, 2021

The 3 Most Important Customer Agent Soft Skills

As a people-driven BPO, Scicom prides itself on hiring the best local and global talent to serve our clients. In our latest Insights article, we highlight the 3 most important soft skills customer support agents should have to deliver excellent customer service.

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Thinking of joining our team? Reach out to our HR department at hr.recruitment@scicom.com.my for career opportunities and all HR-related questions.

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Solutions Implemented