Consumer Electronics

Background

Heightened customer expectations and the speed of innovation in the consumer electronics industry have created a need to adapt faster than ever before. For every customer that is brand loyal there are many more that will shop around for the better deals and will not hesitate to switch brands. In the consumer electronics industry, only 20% of customers exhibit loyalty to their current brand, with 47% indicating that they intended to search for a better offer. Keeping customers loyal requires exceptional customer experience.

Case Studies

BPO Solution

Reliable Support for Tech-savvy Customers

Our client is a leading consumer electronics company. For the past four years, Scicom has been involved in redesigning their overall customer experience, moving away from disjointed touchpoints to focus on delivering superior customer journeys. We have focused our attention on managing each individual interaction, enabling our client to improve customer satisfaction (CSAT), service levels, and first call resolution.

Articles you might be interested in

January 27, 2022

5 Ways to Increase Brand Value through Brand Ambassadorship

Learn how to transform customer support agents into brand ambassadors as part of a holistic customer retention strategy.

December 7, 2021

Enhancing Personalised CX Using Data Analytics in 2022

Learn how data analytics can improve the quality of customer support interactions and provide actionable insights about customer needs and preferences.

May 7, 2021

Three Issues Jeopardizing Today’s Customer Care

Consumers in 2021 can be won over or lost forever in a matter of seconds. Don't take the risk of tarnishing your brand’s reputation - our article delves into three issues jeopardising today's customer care and recommends strategies to overcome these challenges.

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Your business challenges are unique, and so are our solutions. We combine innovation with practicality to bring you services that make a difference.

Thinking of joining our team? Reach out to our HR department at hr.recruitment@scicom.com.my for career opportunities and all HR-related questions.

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Solutions Implemented