Case Studies >
Sri Lankan Hotel & Resort Chain
BPO Solution
Sri Lankan Hotel & Resort Chain
Digital platforms are disrupting the way the tourism sector is being run, impacting the way destinations gather data and attract visitors. Platforms that facilitate peer-to-peer communication and user-generated content are on the rise, and the results are complex: an extensive web of touchpoints showing huge variations across people and preferences. With such an array of channels available, omni-channel and on-the-go support are becoming essential to a traveller's overall experience.

Our client is a premier award-winning hotel and resort chain that currently owns and operates a range of 5-star hotels and resorts located across the South Asian region. We helped our client enhance their customer experience levels by providing them with additional support channels, and facilitating booking and enquiry efficiencies for all of their properties located in Sri Lanka.
20%
20% growth in local market room revenue y-o-y
25M
Average monthly revenue generated from outbound sales efforts exceeded LKR 25 Million