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Regional Retail Player
eCommerce Solutions
Regional Retail Player
The global e-commerce market is expected to be worth USD6.5 billion by 2023, and while the majority of companies see this as an opportunity, a lot are frustrated by the prospect of dealing with outdated platforms and the complexity of managing multiple retail channels. In light of this, comprehensive online retail strategies are required, with a detailed understanding of how customers shop, what they buy and how they respond to new technologies.

The client is a regional retail player with presences across ASEAN and wanted to quickly ramp up their customer multi-channel support capabilities. Scicom’s teams provided the technological backbone to support transaction processing and our consumer experience teams crafted personalised tools and tailour-made customer care operations procedures. With these solutions, our client was able to seamlessly consolidate, re-platform, and upgrade their multichannel support capabilities.
200%
200% increase in online sales since deployment