Scicom was named as a Representative Vendor in the Gartner Market guide for Customer Management BPO Service Providers 2019
Scicom Business Process Outsourcing (BPO)
Sustained economic growth in most Asian countries has resulted in strong consumer markets and rising expectations for customer care. In response, BPO support discussions have shifted from being primarily cost-based, to prioritising delivery of enhanced customer experiences, building trust and loyalty, and increasing customer retention. Recent global developments have revealed that the industry’s support operations are largely unprepared for events that disrupt on-the-ground support operations and day-to-day business - be they natural disasters or new opportunities.
What our clients say
Our team of BPO experts draw on many years of experience to create value and deliver better business outcomes, whether client needs are for:
Engaging customer experiences across multiple channels and markets, in all your customers’ languages
The seamless adoption of digital and automated processes
Coping with unpredictable growth or events with minimal disruption to customer care operations
Innovations to ensure continued progress in productivity and scalability
Customer Management & CX
Premier Customer Care: Proactive, outcome-focused support to help reinforce brand values and build loyalty with high-value customers
Technical Support: Highly differentiated troubleshooting, monitoring, and maintenance support to create positive, user-friendly brand experiences
Social Media Support: Leading social media management tools and solutions to engage with customers 24/7
Sales: Optimised sales funnels to generate high sales growth while building customer loyalty and maximising profitability
Fulfillment: Highly effective order processing, portal management and delivery scheduling services that help clients realise cost savings
Multi-channel Support: Compelling customer experiences via any channel to enhance customer trust and loyalty
Digital Transformation & Intelligent Automation
Intelligent Automation: Solutions to enable the automation of your front, middle and back-office processes, effectively blending agent-driven & digital customer experiences
CX Consulting Services: Building sustainable, data-driven customer experience (CX) strategies to create meaningful interactions and increase customer retention
E-Commerce: E-Commerce solutions that leverage data, expertise & technology to accelerate online marketplace growth.
IVR Technology: Advanced IVR phone system technology increase customer satisfaction and seamlessly route calls
Digital Marketing Services: Data-driven digital strategies to influence the metrics that matter and increase leads & sales
Back-office: Office support solutions to increase efficiency and allow for better scalability and workflow management
Content Moderation: Real-time content moderation to keep your support channels brand safe and engaging for all users
HR Services: Administrative and strategic HR solutions to provide end-to-end HR management designed optimally to lower costs and increase productivity.
Covid-19 Services: Covid-19 test and vaccination management systems and administration systems for vaccine providers using digital platforms.
Emergency Services: Support services to ensure business continuity and continued operations in times of disruption.
Multilingual Hubs: Integrated network of multilingual support operations leveraging skilled local talent industry best practices.
Our Proven Approach
Flexible Operating Models
Flexible operating models tailored to client requirements that deliver bespoke solutions at any scale
We deliver the most effective and complete multi-lingual omnichannel CX solutions
Transforming the contact centre to provide a frictionless cross channel customer experience is our core competency. Helping us achieve this is our unparalleled experience and understanding of the cultural, linguistic, socio-economic and technology factors that impact CX preferences across Asia and worldwide.
We get results, and we get them quickly - First time, everytime and all the time
We have a proven track record of outstanding execution, achieved through a relentless pursuit of quality. This assures better business outcomes, higher first call resolution and service levels, increased customer satisfaction, as well as more productive and happy staff with industry low attrition rates - all backed by our globally recognised SCP (Service, Capability & Performance), ISO 9001 (Quality Management System) and ISO 27001 (Information Security Management System) certifications.
We pride ourselves on being the easiest and most responsive BPO to do business with
From first contact, we aim to be the easiest, most versatile and most innovative to do business with, at your side for your end-to-end customer journey, thus enabling continuously improving operational and workforce efficiencies.
Our simplicity and effectiveness are personified by our our Omni-Channel Easy Access Network (OCEAN), which enables us to optimise the transfer of voice and data to and from the web, Telco providers and client data centres. Using OCEAN, we ensure top quality interactions and the highest levels of continuity whilst reducing bandwidth costs, while also being able to monitor the availability and quality of inbound voice calls from dial tone to agent, enabling earlier the identification and resolution of issues.