To thrive in today’s constantly evolving business environment, senior management teams must tailor their outsourcing, digital and transformation strategies to respond to a broad range of factors. Explore Scicom’s latest thought leaderships to gain insights into the trends shaping CX globally, and to discover some of the opportunities presented by today's rapid advances in technology.

The Four Pillars of a Successful Work-from-Home Customer Service Team 

Working from home is the new normal for now and in the future. Learn how to transition a customer service workforce to a WFH model without any disruption in service or capability.