Creating Unique Online Retail Experiences

About Our Client

The client is a regional retail player with presences across ASEAN and wanted to quickly ramp up their customer multi-channel support capabilities. Scicom’s teams provided the technological backbone to support transaction processing and our consumer experience teams crafted personalised tools and tailour-made customer care operations procedures. With these solutions, our client was able to seamlessly consolidate, re-platform, and upgrade their multichannel support capabilities.

Solutions Provided

Scicom’s services included application maintenance, site enhancement, digital marketing, web content support, server administration and maintenance.
Front-end (Merchandise & Site Management): Content and catalogue management, pricing, browsing rules and personalisation, search management, shopping cart, mobile applications
Back-end (CRM, Marketing, Finance, Analytics): Target market definition and segmentation, customer insights, campaign management, loyalty programs, order and payment management, finance and billing administration, analytics and reporting

Key Outcomes

Digital Optimisation

Multichannel commerce that was able to scale to meet global growth goals.

Faster transaction processing

Increased speed of transaction processing and order management.

Increase reach and enhanced customer engagement

Through mobile app, social media customer support, customer analytics and insights.

Results Achieved

200%

200% increase in online sales since deployment

More Case Studies

BPO Solution

Support Efficiencies to Enhance Customer Experience

Our client is a premier award-winning hotel and resort chain that currently owns and operates a range of 5-star hotels and resorts located across the South Asian region. We helped our client enhance their customer experience levels by providing them with additional support channels, and facilitating booking and enquiry efficiencies for all of their properties located in Sri Lanka.

BPO Solution

Differentiated Customer Service to Support Global Operations

Our client is an online provider of hotel booking services, with access to over 300,000 hotels worldwide. Scicom were engaged to provide omnichannel customer support to improve customer satisfaction (CSAT) and service levels, while also lowering attrition levels among support staff.

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Drop Us A Line

Let’s Get in Touch

No matter what your organisation’s requirements are, we have the capability, experience and passion to deliver end-to-end solutions that leverage the latest technologies and maximise value.

Visit Our Location

25th Floor, Menara TA One, 22, Jalan P.Ramlee, 50250 Kuala Lumpur, Malaysia

Send us a Message

Give us a Call

+603 21621088

Capabilities

Solutions Implemented