Programmes to Upskill Fresh & Unemployed Graduates

About Our Client

Scicom developed a variety of training programmes for an education-focused public sector agency from 2011 to 2014. The purpose of these programmes was to upskill local fresh and unemployed graduates – facilitating their ability to take on real-life professional challenges, and be competent in the Malaysian service industry.

Solutions Provided

Principles of Global Customer Service: Problem-Solving, Decision-Making and Critical Thinking
Principles of Global Customer Communication: Mind Assault Programme (MAP) and Understanding The New Economic Model
The Global Communication Professional: 80/20 Global Business English modules which aimed at improving graduate communication skills, i.e. Accent Neutralisation, Telephone Handling Techniques, Effective Listening.
The New Professional Entrepreneur Module: Professional grooming & business etiquette training

Key Outcomes

Knowledge of critical corporate skills

Improved participant knowledge and capabilities in key graduate skill gap areas – Problem Solving, Effective Decision Making & Critical Thinking

Improved employability amongst fresh and unemployed graduates

Participants are better equipped to fare in the global job market, with a more comprehensive understanding of the hard and soft skills required to attain employment

Results Achieved

2477

2477 participants from the programme earned interviews

90%

90% success rate in job placement among interviewed candidates

More Case Studies

BPO Solution

Support Efficiencies to Enhance Customer Experience

Our client is a premier award-winning hotel and resort chain that currently owns and operates a range of 5-star hotels and resorts located across the South Asian region. We helped our client enhance their customer experience levels by providing them with additional support channels, and facilitating booking and enquiry efficiencies for all of their properties located in Sri Lanka.

BPO Solution

Differentiated Customer Service to Support Global Operations

Our client is an online provider of hotel booking services, with access to over 300,000 hotels worldwide. Scicom were engaged to provide omnichannel customer support to improve customer satisfaction (CSAT) and service levels, while also lowering attrition levels among support staff.

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No matter what your organisation’s requirements are, we have the capability, experience and passion to deliver end-to-end solutions that leverage the latest technologies and maximise value.

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25th Floor, Menara TA One, 22, Jalan P.Ramlee, 50250 Kuala Lumpur, Malaysia

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+603 21621088

Capabilities

Solutions Implemented