ABOUT US

Digital Solutions

What We Do

Scicom provides comprehensive digital transformation solutions, ranging from technical infrastructure to software implementation, process automation, digital marketing strategies, and customer engagement models. We are a trusted partner in driving our clients’ digital transformation journey.

Digital Business Strategy

Identify new market opportunities, define new digital business models and implement digital strategies.

Digital Technology

Identify and implement the right technologies to support business strategies and safeguard against potential cybersecurity threats.

Digital Customer Experience

Design and implement digital customer experiences that drive engagement, loyalty, and revenue growth. Improve all aspects of the customer journey, from marketing and sales to service and support, and utilise data, analytics, and design thinking to create experiences that meet customers’ needs and expectations.

Digital Operations

Unlocking Efficiency and Agility through AI and Machine Learning. We offer tailored strategies to streamline processes, automate tasks, and provides insights that improve business performance. 

Data Strategy and Analytics

Leverage data to drive decision-making and business performance. Scicom provides data management, advanced analytics, and data visualization to help businesses turn their data into actionable insights.

OUR PRESENCE

Scicom provides services to clients across the world, including regions in Asia Pacific, the Americas, Europe, and Africa.

Why Scicom?

Internationally Certified

Best-in-class for BPO service delivery practices & infrastructure including ISO 27001 for information security standards

Financially Stable

Strong balance sheet with zero debt

Good Business Values

An operating framework & culture that are focused on building trust, enhancing partnerships & delivering value for our clients

Public Listed Company

Listed on the Main Market of Bursa Malaysia Securities Berhad with a Multimedia Super Corridor (MSC) status

What makes us different

For over 20 years, our knowledge, methodologies, and technological expertise have added real value to all types of businesses. Our experience in managing the back-end and support systems for various global companies enables us to expertly guide clients to their end goals.

A Global 100 Outsourcing Company

World-class Employees

Diverse Sector Experience

40+ Languages

Omnichannel Solutions

Blue Chip Clientele

Robust Infrastructure

Global Footprint

Proven Track Record

End-to-end Solutions

Our Insights

5 Ways to Increase Brand

5 Ways to Increase Brand Value through Brand Ambassadorship

Learn how to transform customer support agents into brand ambassadors as part of a holistic customer retention strategy.
THE 3 MOST IMPORTANT - Banner – V2

The 3 Most Important Customer Agent Soft Skills

As a people-driven BPO, Scicom prides itself on hiring the best local and global talent to serve our clients. In our latest Insights article, we highlight the 3 most important soft skills customer support agents should have to deliver excellent customer service.