DIGITAL COMMERCE

Digital Solutions That Drive Profitable Growth

Our Digital Commerce Solutions

Scicom provides the catalyst for digital transformation and growth. Our solutions improves business outcomes and enhances the customer experience.

Complete E-V3
Complete E-Commerce Strategy & Engine Development

Unique, engaging customer shopping experiences, showcasing a high ability to customise and seamless third-party integrations. Support from a global ecosystem of merchants, partners, and developers, to give life to your E-Commerce vision.

Mobile App Strategy & Development
Mobile App Strategy & Development

Stunning, functional apps that focus on enhancing customer experiences and improving online sales. We offer expertise in iOS and Android mobile application development across multiple devices.

Payment Gateway Services
Payment Gateway Services

Custom payment solutions for any business, with varied currency, shopping cart and payment methods. We also provide custom dashboards equipped with real-time data and insights, and seamless integration with credit card processing networks and online banking facilities.

Digital Content Creation and Marketing Services

Create engaging content across platforms, from website to blogs to social media. Our digital marketing services encompass website development, content creation, search engine optimization (SEO), pay per-click (PPC) advertising, social media marketing to boost your brand's visibility.

Catalog & Invntory Management
Catalog & Inventory Management

Customisable inventory solutions to scale with your business, allowing for the effective organisation and tracking of all products. We also offer a real-time view of inventory levels throughout the customer lifecycle, driving every customer interaction closer to a purchase decision.

Web & Social Analytics
Web & Social Analytics

A bird’s eye view of your store’s performance across all online and social media channels. We also showcase analytics to help online merchants learn which marketing and advertising tactics are generating the most sales, and detailed insights to increase checkout conversion.

Order Processing & Fulfilment
Order Processing & Fulfilment

Personalised solutions to facilitate inventory levels and order delivery monitoring, in real-time using any device. We also offer custom warehousing, packaging, fulfillment, transportation, and logistics services based on client requirements.

Omni-Channel Customer Service Operations

Crafting and implementing Customer Experience strategies aimed at enhancing customer satisfaction. We offer comprehensive omnichannel customer service outsourcing, ensuring seamless support across multiple communication channels, including phone, email, social media, live chat, and mobile apps.

Why Scicom?

We offer an integrated, comprehensive platform to transform online businesses. Utilising a leading-edge technology stack, we create engaging experiences for customers that improve conversions and enhance brand loyalty.

Expertise

Proven experience in digital commerce translates into high-quality solutions for your business. Providing flexibility, scalability, and robust analytics, our Digital Commerce solutions provide the tools needed to succeed in today's fast-paced digital market.

Innovation

We integrate advanced analytics and AI, and provide cutting-edge technology to optimize digital performance, enhance customer engagement, and drive conversions.

Custom Built Multi-Channel Commerce

Easily manage every aspect of your business with a unified, multichannel ecommerce solution that provides a simplified workflow and delivers seamless customer experiences, from first impression through fulfilment, retention and beyond.

Our Insights

THREE ISSUES JEOPARDISING - Banner – V2

Three Issues Jeopardizing Today’s Customer Care

Consumers in 2021 can be won over or lost forever in a matter of seconds. Don't take the risk of tarnishing your brand’s reputation - our article delves into three issues jeopardising today's customer care and recommends strategies to overcome these challenges.
THE 3 MOST IMPORTANT - Banner – V2

The 3 Most Important Customer Agent Soft Skills

As a people-driven BPO, Scicom prides itself on hiring the best local and global talent to serve our clients. In our latest Insights article, we highlight the 3 most important soft skills customer support agents should have to deliver excellent customer service.

Ready to talk?

Your business challenges are unique, and so are our solutions. We combine innovation with practicality to bring you services that make a difference.

Thinking of joining our team? Reach out to our HR department at hr.recruitment@scicom.com.my for career opportunities and all HR-related questions.

Driving industry best practices and adhering to global standards