International students contribute over $300 billion to the global economy annually, with high demand for international study in the UK, US and Australia requiring academic institutions and education solutions providers to provide high levels of support – especially during peak intake seasons. Data accuracy and service reliability are key challenges for companies in this sector, especially with high volumes of students grappling to qualify and gain admission to institutions around the world.
- October 29, 2021
As a people-driven BPO, Scicom prides itself on hiring the best local and global talent to serve our clients. In our latest Insights article, we highlight the 3 most important soft skills customer support agents should have to deliver excellent customer service.
