AWARDS

Achieving Industry Excellence


Since 1997, Scicom has led the way by delivering bespoke BPO solutions to businesses from a wide range of industry sectors. We are proud to have gained industry recognition over the years through numerous global and regional awards and certifications in part due to generous feedback from satisfied clients.

Scicom recognised by Forbes in its Asia’s 200 Best Under A Billion (2023) Category

2023

2021

Graduateds Choice Award 2021

Voted one of Malaysia’s Most Preferred Graduate Employers to work in 2022 – Business Process Outsourcing

IAOP

Listed in the 2020 IAOP® Global Outsourcing 100 (GO100) The World’s Best Outsourcing Service Providers

2020

2018

Global outsourcing

Listed in the 2018 IAOP® Global Outsourcing 100 (GO100) The World’s Best Outsourcing Service Providers

Frost-&-Sullivan

Frost & Sullivan – Malaysia BPO Service Provider of the Year 2017

MIHRM

Malaysia Employer of Choice, (Grand Award) Malaysian Institute of HR Management 2017

SCP

Service Capability Performance (SCP) Certified Support Services 2017

2017

2016

Global outsourcing

Listed in the 2016 IAOP Global Outsourcing 100 (GO100) The World’s Best Outsourcing Service Providers

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Gold – Employer of Choice, Malaysia HR Awards 2016

SCP

SCP – Service Capability Performance Certified Support Services 2015

Focus Malaysia BUBA

Focus Malaysia’s Inaugural Best Under Billion Award (BUBA) 2015

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Gold – Employer of Choice, Malaysia HR Awards 2015

2015

2014

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Malaysia HR Award 2014 Employer of Choice Gold Award

IAOP-2013-GO100-logo

IAOP’s 2013 The Global Outsourcing 100 Best Rising Stars in Overall Revenue and Best Rising Stars in Number of Employees

Frost-&-Sullivan

Frost & Sullivan Best Malaysian BPO Service Provider of the Year 2013

2013

2012

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CCAM Awards 2012:

  • Best Outsourced Outbound Contact Centre (Under 100 Seats)
    • Silver Award
  • Best Contact Professional (Over 100 Seats)
    • ­Silver & Bronze Award
  • Best Contact Centre Support Professional ( MIS / IT Over 100 Seats) – Gold Award Best Contact Centre Manager (Over 100 Seats)
    • Gold & Silver Award
  • Best Contact Centre Support Professional (Training/ Human Resources Under 100 Seats)
    • Silver Award
  • Best Contact Centre Support Professional (Training /Human Resources Over 100 Seats)
    • Gold, Silver & Bronze Award
  • Best Contact Centre Support Professional (Workforce Management / Quality Assurance Under 100 Seats)
    • Silver Award
  • Best Contact Centre Support Professional (Workforce Management / Quality Assurance Over 100 Seats)
    • Gold & Bronze Award
  • Best Outsourced Inbound Contact Centre (Over 100 Seats)
    • Bronze Award
  • Male Futsal Team
    • Champion
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IAOP’s 2012 The Global Outsourcing 100 Best Rising Star in Overall Revenue of the Global Outsourcing 100 Service Provider List. Listed in GS 100 Global Outsourcing companies

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CCAM Awards 2011:

  • Best Outsourced Inbound Contact Centre (over 100 seats)
    • Gold Award & Silver Award
  • Best Process Excellent Contact Centre – Gold Award Best People Contact Centre
    • Gold Award
  • Best Technology Innovation Contact Centre – Gold Award Most Creative Contact Centre
    • Gold Award
  • Best Contact Centre Team Leader (open Category)
    • Gold Award
  • Best Contact Centre Support Professional (under 100 seats)
    • Gold Award
  • Best Contact Centre Professional (over 100 seats)
    • Silver Award
  • Best Contact Centre Manager (under 100 seats)
    • Bronze Award
  • Best Contact Centre Manager (over 100 seats)
    • Bronze Award
  • Best Telecommunications Contact Centre (open Category)
    • Silver Award & Bronze Award
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MIHRM AWARDS:

  • Employer of Choice Award 2011
    • Gold Award
  • HR Leader of the Year Award 2011
    • Silver Award
  • MSC Malaysia HR Breakthrough Award 2011
    • Gold Award
Frost-&-Sullivan

Frost and Sullivan – Best Malaysian BPO service provider for 2011

IAOP 2011 GO100 logo

Frost and Sullivan – Best Malaysian BPO service provider for 2011

2011

2010

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CCAM Awards 2010:

  • Best Contact Centre Support Professional (under 100 seats)
    • Gold Award & Bronze Award
  • Best Contact Centre Support Professional (over 100 seats)
    • Gold Award
  • Best Contact Centre Professional (under 100 seats )
    • Gold Award
  • Best Contact Centre Professional (over 100 seats)
    • Gold Award
  • Best Contact Centre Manager (over 100 seats) – Joint Winners
    • 2 Silver Awards
  • Best Outsourced Contact Centre in Malaysia (below 100 seats)
    • Silver Awards
  • Best Outsourced Contact Centre in Malaysia (over 100 seats)
    • Gold Award
  • Best Mystery Shopper Award (Quality of calls)
    • Bronze Award
  • Career Achievement Award
    • Leo Ariyanayakam (CEO – Scicom Group)
IAOP 2010 GO100 logo

IAOP’s 2010 The Global Outsourcing 100:

  • IAOP’s – 2010 Global Outsourcing 100 (Rank #76
    • Only Malaysian BPO Company in the top 100)
  • Best 10 Rising Stars in Overall Revenue
  • Best 10 Rising Stars in Number of Employees
  • Best 5 Companies by Industry Focus
    • Air Transportation
  • Best 20 Rising Stars by Industry Focus
    • Technology (Hardware & Software)
  • Best 20 Rising Stars by Industry Focus
    • Telecommunications
  • Best 10 by Service Provided
    • HR Services
  • Best 10 Rising Stars by Service Provided
    • CRM Services
  • Best 10 Rising Stars by Service Provider
    • Transaction Processing Services
  • Best 20 Rising Stars by Region Served
    • US Best 20 Rising Stars by Region Served – UK
  • Best 20 Rising Stars by Region Served
    • SEA
  • Rising Stars Biggest Public Companies
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Malaysia HR Awards (HR Excellence Category) – Silver Award

MSC Malaysia Job Camp (MDeC) 2010 – Best Training Provider

Frost-&-Sullivan

Frost and Sullivan – Best Malaysian BPO service provider for 2010

The Global Outsourcing 100 for 2010 – Best Outsourcing Service Provider

Global Services 2009

Anugerah Kecemerlangan Industri 2009 – Sektor Servis

Global Services Magazine and neoIT 2009:

  • Listed in the Global 2009 “Global 100”
    • Top 100 innovative service provider
  • Best Outsourced Contact Centre in Malaysia (below 100 seats)
    • Gold Award
  • Best Outsourced Contact Centre in Malaysia (over 100 seats)
    • Silver Award
  • Best Mystery Shopper Award (Quality of calls)
    • Silver Award
  • Best Contact Centre Manager (below 100 seats)
    • Gold Award
  • Best Contact Centre Manager (over 100 seats)
    • Silver Award
  • Best Contact Centre Support Professional (over 100 seats)
    • Gold Award

2009

2008

Global Services 2008 HQ

Global Services Magazine and neoIT 2008:

Listed in the Global 2008 “Global 100”- Best Outsourcing Company for the 3rd consecutive year

Listed in the Global 2008 “Global 100”- “Leader, Emerging Asian Markets” April Global Services

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EDEXCEL 2008: Scicom Academy recognised as official Centre of Learning for BTEC

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Hong Kong Best Practises Award 2007

Outsourcing – Gold Award

CCAM Awards 2007:

  • Best Contact Centre Support Professional (Over 50 seats)
    • Gold Award & Bronze Award
  • Best Contact Centre Team Leader (Under 50 seats)
    • Gold Award
  • Best Contact Centre Manager (Under 50 seats)
    • Gold Award
  • Best Mystery Shopper Results for Outsourced Contact Centre

2007 Global Services 100 List Award:

Awarded the top 10 for the 2007 Global Service 100 List in the category of “Specialty Application Development Providers”.

2007

2005

Frost-&-Sullivan

Frost & Sullivan Malaysia Telecom Awards 2005 – Contact Centre Service Provider of the Year

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CCAM AWARDS 2003:

Call Centre of the Year – Gold Award

2003

2002

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CCAM AWARDS 2002 (INDIVIDUAL AWARDS):

Call Centre Professional of the Year – Gold Award

Call Centre Champion Of The Year – Silver Award

SMART-AWARDS

SMART AWARDS 2001 – GOLD AWARD – Multi-lingual contact centre

2001

2000

SMART-AWARDS

SMART AWARDS 2000 – GOLD AWARD – Anti-attrition/loyalty programme. – ‘Save A Customer’

SMART AWARDS 2000 – FINALIST – Consultancy recruitment & selection project

SMART-AWARDS

SMART AWARDS 1999 – BRONZE AWARD – Consultancy ‘Mentoring’ project Sponsored by the Royal Mail

1999

1998

SMART-AWARDS

SMART AWARDS 1998 – BRONZE AWARD:

Gold Award Technical Helpdesk

Award for contact centre excellence Sponsored by Institute of Direct Marketing

British Telecommunications

Marketing (British Telecom) Awards 1998