AI-Powered Customer Experience
Artificial Intelligence (AI) + Customer Experience (CX)
Harness the power of AI to elevate customer service and transform the customer journey.
Our pre-built AI solutions cater to a variety of industries, delivering faster resolution times, enhanced efficiency, and a superior customer experience.
Intelligent Voice Services
Customer service with AI-Powered Precision
Enhance customer service through integrated AI solutions.
- Intelligent IVR System with personalised customer service experiences.
- Virtual Agent Support that handles routine inquiries efficiently.
- Voice Authentication to enhance security.
- Seamless Transition for complex inquiries to live agents.
- AI-Suggested Solutions for agent assist.
Social Media Conversations
Create conversations, not spam
Improve social media presence and engagement.
- Social Listening with real-time monitoring of conversations and trends.
- Intelligent Bot that drafts responses, reviewed by humans for accuracy.
- Seamless Transition for complex inquiries are transferred to live chat agents.
- AI Co-Pilot which assists agents with suggested solutions.
Chat Conversions
Chat Service with AI-Driven Excellence
Enhance chat service efficiency and experience through AI technology.
- AI Customer Identification that captures customer details for personalised responses.
- Intelligent Chatbot uses natural language processing (NLP) to handle routine inquiries, reducing the need for human intervention for simple queries.
- Seamless Transition for complex inquiries are transferred to live chat agents.
- AI Co-Pilot that AI assists agents with real-time Generative AI Large Language Model (LLM), ensuring accurate and efficient resolutions.
Email Customer Service
Email Support with AI-Powered Effectiveness
Streamline email operations and improve email queue management and customer satisfaction by managing high email volumes with AI technology.
- Smart Filtering that utilises AI to filter out irrelevant emails.
- Virtual Agent Assignment which auto-assigns emails to agents with custom acknowledgements.
- AI Response that drafts responses for agent approval.
- Fraud Detection which analyses email content for potential fraud.
- Feedback and Quality Monitoring powered by AI to improve email management system for continuous improvement.
AI Solutions for Customer Service
Delivering AI-powered customer engagement with speed, flexibility and innovation
Backed by a global team of over 3000 practitioners and a network of technology partners
Innovative Conversational AI Platform
Enables the quick design and implementation of automated conversations, which can be integrated with existing technology systems.
Industry-Specific Solutions
Deployment with pre-built virtual agent conversation flows tailored for various industries.
Customer and Journey Analytics
Gain insights into business inefficiencies to unlock new value and opportunities.
Adaptive Experience Builder
Allows for the creation and management of highly relevant interactions by responding to real-time events and executing appropriate actions.
AI Operation Algorithms
Continuously analyses and improve conversation performance throughout the service process to enhance the overall experience
The AI Impact
Scicom is transforming customer service through advanced AI technologies, enhancing service quality, and improving operational efficiency. Our AI solutions, including chatbots, voice recognition systems, predictive analytics, and robotic process automation (RPA), efficiently manage routine inquiries, support complex tasks, and provide real-time insights into customer behaviour.
Scicom has enhanced customer satisfaction, streamlined operations, and achieved operational efficiencies for our clients by integrating cutting-edge AI capabilities for our clients.
1.5x
up to 1.5x increase in customer satisfaction score (CSAT)
5-15%
increase in customer lifetime value (CLTV)
10-30%
increase in productivity
What we deliver
Scicom’s AI-powered solutions accelerates the deployment and optimisation of customer journeys. This approach enhances the entire experience, making it more rewarding and engaging for both customers and service representatives alike.
Intelligent Customer Care
Enhance customer service with proactive messaging, self-service support, and agent-assisted conversations. Our solutions elevate customer experience and drive efficiency by balancing cutting-edge technology with a human touch.
Agent Co-Pilot Solutions
Equipping agents with AI assisted responses and product recommendations enhances retention, drives sales, and accelerates revenue growth.
Dynamic Customer Journeys
Targeted approach that fine-tunes industry specific customer journeys for multiple industries – telco, airlines, banking, public services, and e-Commerce.
Reach out or request for a demo
Your business challenges are unique, and so are our solutions. We combine innovation with practicality to bring you services that make a difference.
Thinking of joining our team? Reach out to our HR department at hr.recruitment@scicom.com.my for career opportunities and all HR-related questions.
Driving industry best practices and adhering to global standards
