Scicom AI
Scicom develops, deploys and operates multilingual AI for customer engagement, workflow automation and enterprise intelligence. From proprietary AI research to integration and managed operations, we help organisations move beyond experimentation.
150+
Languages generated
Supported by the multilingual text to speech model
76
Languages benchmarked
Formally benchmarked where transcription coverage allows automated scoring
306K+
Dataset records
Released as a public AI dataset
Top Ranked
Benchmark result
Lowest CER and highest predicted MOS across the full 76 language benchmark
Public Benchmark
Publicly Benchmarked.Independently Reproducible.
Scicom's Multilingual Expressive TTS 1.7B was evaluated across 76 languages. Of the five systems tested on the complete language set, it ranked first on both measures: the lowest Character Error Rate and the highest UTMOSv2 predicted Mean Opinion Score.
Multilingual Expressive TTS 1.7B
76 language benchmark · five systems with complete coverage
Speech accuracy
Character Error Rate
Predicted voice naturalness
UTMOSv2 predicted MOS
Lower CER is better. Higher predicted MOS is better.
Each bar is drawn on its measure's full scale, so the leading margin reads as narrow, because it is.
Technical details
CER measures transcription accuracy, while UTMOSv2 predicts perceived speech naturalness.
Seven systems were covered by the benchmark in total. Five were evaluated across the complete 76 language set, and the comparison above is drawn from that full coverage group. The 76 languages are those where transcription coverage allows automated scoring; the model generates more than 150.
Two of those five systems are Scicom's own, so the runner-up differs by measure: Fish Audio S2 Pro is next on CER, and Scicom's 0.6B model is next on predicted MOS. The full-coverage group is listed below. Chatterbox (23 languages) and Qwen3 TTS (11 languages) were also published, but the benchmark states their averages are not directly comparable, which is why they are outside this comparison.
| System (all 76 languages) | CER (lower is better) | MOS (higher is better) |
|---|---|---|
| Multilingual TTS 1.7B (Scicom) | 0.2362 | 3.2330 |
| Multilingual TTS 0.6B (Scicom) | 0.2384 | 3.2273 |
| Fish Audio S2 Pro | 0.2370 | 2.9698 |
| Orpheus | 0.6075 | 2.7267 |
| Dia TTS | 0.8131 | 1.8575 |
The model, the evaluation scripts and the generated audio are publicly available, so the result can be reproduced independently.
Public AI Datasets
Built for Malaysian and Multilingual Enterprise Contexts Scicom has publicly released more than 306,000 AI dataset records, including Malaysian context reasoning and multilingual function calling scenarios designed for enterprise and customer service applications.
147,539
Malaysian context reasoning records
Malay, Chinese and Tamil content covering reasoning, grammar, open questions and multiple choice scenarios.
158,614
Multilingual function calling records
Single turn, multi turn, language switching and telecommunications related enterprise scenarios.
The datasets include Malaysian context reasoning in Malay, Chinese and Tamil, along with multilingual business conversations, language switching and telecommunications use cases.
What this means
This strengthens Scicom's ability to build AI that understands regional language patterns and can perform enterprise actions rather than only generate responses.
Business Outcomes
What Scicom AI Can Change for Your Business Scicom applies AI where it changes commercial results: the markets you can serve, the work that completes without manual handling and the intelligence gained from every conversation.
Serve Customers in More Languages
Deliver voice and digital engagement across multilingual markets without maintaining separate systems for every language.
Automate Actions as Well as Answers
Allow AI agents to check information, update records, create tickets and complete workflows across enterprise systems.
Turn Every Interaction Into Intelligence
Identify customer intent, sentiment, service issues and operational trends across conversations.
Deploy With One Accountable Partner
Combine technology, integration, customer operations and continuous optimisation under one delivery model.
How Scicom Delivers AI
From Research to Real Operations Scicom connects business requirements, AI development, enterprise integration and continuous operational delivery under one accountable model.
Discover
Identify one commercially valuable workflow.
Validate
Prototype against real operational scenarios.
Integrate
Connect AI with customer, telephony and enterprise systems.
Deploy
Launch with security, governance and performance controls.
AI Powered Omnichannel Engagement
AI Engagement Across Every Channel
Create responsive customer experiences across voice, chat, email and social channels while maintaining context, consistency and a clear path to human support.
Capabilities
- Intelligent voice and IVR
- Generative AI chatbots
- AI powered email management
- AI assisted social engagement
- Smooth handover to a human agent
Enterprise Scale
Enterprise AI Delivered at Operational Scale
AI is applied where it changes the mechanics of the operation: how work arrives, how quickly it is understood, how consistently it is resolved and how much of it needs manual handling at all.
Strategic Technology Ecosystem
Scicom and Telekom Malaysia Berhad have publicly announced a strategic partnership to develop AI powered customer experience solutions for enterprise environments.
What the collaboration covers
Across voice, chat, email and social media.
Technology and Operations Under One Partner
Scicom combines proprietary AI capability with decades of experience operating complex, high volume customer and government service environments. Implementation risk sits with one accountable partner, rather than split across a vendor, an integrator and an outsourcer.
What Scicom carries
Models are built by the same group that runs the operation they support, and people retain oversight of complex, sensitive and exceptional cases.
The Next Era of Scicom
Building Sovereign AI for Emerging Markets
Scicom is evolving from a technology enabled business process outsourcing provider into a sovereign AI and Gov-Tech solutions company serving Malaysia and other emerging markets.
Let's Work Together
Move AI From Pilot to Production
Whether you are modernising customer service, supporting employees or automating complex operational workflows, Scicom can help you design, build and operate AI that delivers value beyond the demonstration stage.
Trusted by enterprises across Southeast Asia · 29 years of excellence