About Us
Scicom is a global technology and services group focused on one outcome: enabling organisations to operate better at scale.
Years of excellence
Languages supported
Employees globally
Nationalities represented
Years of excellence
Languages supported
Employees globally
Nationalities represented
An operating partner to enterprises and governments. Scicom brings together human expertise, intelligent technology and operational discipline to help organisations perform better and scale with confidence.
Human expertise across markets and languages
Multilingual teams, domain knowledge and decades of experience come together to manage complex customer and business interactions.
Technology with a clear purpose
AI, automation, analytics and digital platforms are applied where they create genuine operational value.
Operations built around outcomes
Every solution is designed to improve service quality, productivity and long term operational performance.
Why Scicom
Built for complexity.Focused on outcomes.
Scicom combines experienced people, intelligent technology and disciplined operations to help organisations perform better as they grow.
Proven operational experience
For three decades, Scicom has designed, managed and improved customer and business operations across demanding service environments.
- Deep operational knowledge
- Established delivery disciplines
- Experience managing complex change programmes
Global and multilingual delivery
Scicom brings together diverse teams, language capabilities and delivery expertise to support customers and organisations across markets.
- More than 40 languages supported
- More than 50 nationalities represented
- Delivery built around local context
Human expertise enhanced by AI
Technology strengthens our people rather than replacing sound judgement. AI, automation and analytics help teams respond faster, work smarter and improve continuously.
- Human oversight where it matters
- Automation applied with purpose
- Insights embedded into operations
Built for complex environments
Our operating models are designed for organisations managing multiple systems, channels, stakeholders, regulations and customer expectations.
- Integrated processes and platforms
- Flexible operating models
- Solutions adapted to real conditions
Governance, security and quality
Strong controls, clear accountability and disciplined quality management are built into how Scicom operates and delivers.
- Structured governance and oversight
- Security and compliance awareness
- Consistent quality management
Measurable, sustained outcomes
Scicom focuses on operational improvements that can be observed, measured and sustained across the organisation.
- Better service performance
- Greater efficiency and productivity
- Continuous operational improvement
Our Journey
Three decades of evolving with the world we serve.
From customer experience operations to technology enabled services, Scicom has continued to evolve around changing organisational, customer and public sector needs.
The beginning
Scicom was established in April 1997 with just two employees, beginning its journey in customer service and business process outsourcing.
Becoming a public company
On 26 September 2005, Scicom became the first Malaysian BPO provider to be listed on the MESDAQ Market of Bursa Malaysia, marking a significant new chapter in its growth.
Expanding internationally
Scicom strengthened its international footprint by launching operations in Tampa, United States, complementing its established delivery capabilities in Malaysia and India.
Expanding beyond traditional BPO
Scicom broadened its capabilities beyond customer service operations to include education solutions, data analytics, systems integration, CRM applications and software solutions.
Entering the AI and Gov-Tech era
FY2025 marked a transformative period for Scicom, with AI increasingly embedded into service delivery, growing momentum in Gov-Tech and a strategic partnership with Telekom Malaysia focused on intelligent customer and citizen experiences.
01 / 05
The beginning
Scicom was established in April 1997 with just two employees, beginning its journey in customer service and business process outsourcing.
1997Becoming a public company
On 26 September 2005, Scicom became the first Malaysian BPO provider to be listed on the MESDAQ Market of Bursa Malaysia, marking a significant new chapter in its growth.
2005Expanding internationally
Scicom strengthened its international footprint by launching operations in Tampa, United States, complementing its established delivery capabilities in Malaysia and India.
2006Expanding beyond traditional BPO
Scicom broadened its capabilities beyond customer service operations to include education solutions, data analytics, systems integration, CRM applications and software solutions.
2013Entering the AI and Gov-Tech era
FY2025 marked a transformative period for Scicom, with AI increasingly embedded into service delivery, growing momentum in Gov-Tech and a strategic partnership with Telekom Malaysia focused on intelligent customer and citizen experiences.
2025Global Presence
Global capability.Local understanding.
Scicom operates through a network of group entities across key international markets, combining global capability with the local knowledge needed to support complex organisations.
Let's Work Together
Every customer interaction, intelligently delivered.
Talk to our experts and discover how Scicom can transform your customer lifecycle from acquisition to loyalty at enterprise scale.
Trusted by enterprises across Southeast Asia · 29 years of excellence