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Regional E-Commerce Player
BPO Solutions
Regional E-Commerce Player
The global e-commerce market is expected to be worth USD6.5 billion by 2023, and while the majority of companies see this as an opportunity, a lot are frustrated by the prospect of dealing with outdated platforms and the complexity of managing multiple retail channels. In light of this, comprehensive online retail strategies are required, with a detailed understanding of how customers shop, what they buy and how they respond to new technologies.

Scicom’s client is one of the largest E-Commerce players in the ASEAN region. Since its inception in 2009, it has grown to serve customers across Malaysia, Singapore Thailand, Taiwan, Indonesia, Vietnam and the Philippines. In line with our client’s rapid growth, Scicom were able to provide a nimble, skilled and dedicated team to provide omnichannel support to its customer base.
250
Ramped up operations from 30 to 250 staff in 15 months
7M
7 million transactions handled since deployment
90%
Customer Satisfaction scores above 90% across all channels