We create and operate solutions that embrace digital and AI delivered with human touch, resulting in world-class, innovative, all-embracing customer experiences which delight.
Our BPO and Contact Centre Outsourcing focus is on international and larger Asian-headquartered businesses who seek more rewarding experiences for and, as a result, greater value from their customers.
We specialise in multi-lingual CX across all channels, for premium customer care and tech support, social media and back office processing. We also provide consulting, process re-engineering and fulfilment services such as warranty, payment processing and logistics.
Principally we provide these services from our centres in Kuala Lumpur, Malaysia and Colombo, Sri Lanka but we also support clients from other locations in our rapidly growing global office network.
In any solution which engages directly with customers, and especially in an omni channel, multi-lingual CX solution, it is Scicom’s PEOPLE who provide the human touch and empathy that makes the difference. So we are proud to be a People company. In 2017, we received the Grand Award as Malaysian Employer of Choice from the Malaysian Institute of Human Resource Management www.mihrm.com
QUALITY processes and execution are key as we strive to provide services which delight and exceed expectations. Scicom has an award winning Quality Management System which provides a framework for measuring and improving performance.
Service Strategies, (a US based accreditation body) awarded us the 2017 Service Capability & Performance (SCP) standard after benchmarking us against other providers. www.servicestrategies.com
Scicom is the only Malaysian entity recognised by the International Association of Outsourcing Professionals® (IAOP®), who rated Scicom as a Leader in its 2018 Global Outsourcing 100®. www.IAOP.org.
The result is that for 21 years, we have consistently delivered great results, as many clients will testify.
Please email us at firstname.lastname@example.org for more information about our services.
For further reading on global BPO outsourcing, Scicom recommends the Gartner Market Guide for Customer Management BPO Service Providers 2019. (By TJ Singh et al., 14 March 2019)*. Scicom (MSC) Bhd is named as a Representative Vendor in this report.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.