We create and operate solutions that embrace digital and AI delivered with human touch, resulting in world-class, innovative, all-embracing customer experiences which delight and exceed expectations.
Our Core Focus for BPO and Contact Centre Outsourcing is on serving international and larger Asian-headquartered domestic businesses who seek more rewarding experiences for and, as a result, greater value from their customers.
We specialise in multi-lingual customer experience management across all channel types, for higher level customer care, technical support, social media and back office processing. We also provide consulting, process re-engineering and fulfilment services such as warranty, payment processing and logistics.
Principally we provide these services from our centres in Kuala Lumpur, Malaysia and Colombo, Sri Lanka but we also support clients from other locations in our rapidly growing global office network.
In any solution which engages directly with customers, and especially in an omni channel, multi-lingual customer experience solution, it is the Scicom team of PEOPLE which provides the human touch and empathy that makes the difference.
Scicom is proud to be a people company. In 2017, we received the prestigious Grand Award as Malaysian Employer of Choice from the Malaysian Institute of Human Resource Management. www.mihrm.com
QUALITY is also key as we strive to provide services which meet and exceed expectations. Scicom has established a Quality System which provides a framework for measuring and improving our performance.
Service Strategies, (a US based accreditation body) awarded Scicom the 2017 Service Capability & Performance (SCP) standard after benchmarking us against other providers. www.servicestrategies.com
Scicom is the only Malaysian entity recognised by the International Association of Outsourcing Professionals® (IAOP®), who rated Scicom as a Leader in its 2018 Global Outsourcing 100®. www.IAOP.org.
The result is that for 20 years, we have consistently delivered great results, as many clients will testify.