Awards

Scicom is a Service Capability & Performance Standards (SCP) certified, MSC status corporation that has won multiple awards in the last 19 years. It is the first contact centre in South East Asia to be awarded the ISO 9002 and has been re­certified as being ISO 9001:2000 compliant and subsequently ISO 9001:2008 compliant. These awards and certifications testify to the quality of services provided by Scicom, which besides world class IT and telecommunications facilities, include strategic input, consultancy services, in­-depth knowledge of local markets, and future­ ready contact centres.
  • Frost & Sullivan - 2017 Malaysia BPO Service Provider of the Year
  • Listed in the 2016 IAOP Global Outsourcing 100 (GO100) - The World's Best Outsourcing Service Providers
  • Gold - Employer of Choice, Malaysia HR Awards 2016
  • SCP - Service Capability Performance Certified Support Services 2015
  • Focus Malaysia’s Inaugural Best Under Billion Award (BUBA) 2015
  • Gold - Employer of Choice, Malaysia HR Awards 2015
  • Malaysia HR Award 2014 Employer of Choice Gold Award
  • IAOP's 2013 The Global Outsourcing 100 - Best Rising Stars in Overall Revenue and Best Rising Stars in Number of Employees
  • Frost & Sullivan - Best Malaysian BPO Service Provider of the Year 2013
CCAM Awards 2012
  • Best Outsourced Outbound Contact Centre (Under 100 Seats) - Silver Award
  • Best Contact Professional (Over 100 Seats) - ­Silver & Bronze Award
  • Best Contact Centre Support Professional ( MIS / IT Over 100 Seats) - Gold Award
  • Best Contact Centre Manager (Over 100 Seats) - Gold & Silver Award
  • Best Contact Centre Support Professional (Training/ Human Resources Under 100 Seats) - Silver Award
  • Best Contact Centre Support Professional (Training /Human Resources Over 100 Seats) - Gold, Silver & Bronze Award
  • Best Contact Centre Support Professional (Workforce Management / Quality Assurance Under 100 Seats) - Silver Award
  • Best Contact Centre Support Professional (Workforce Management / Quality Assurance Over 100 Seats) - Gold & Bronze Award
  • Best Outsourced Inbound Contact Centre (Over 100 Seats) - Bronze Award
  • Male Futsal Team - Champion
  • Frost & Sullivan - Best Malaysian BPO service provider 2012
  • IAOP's 2012 The Global Outsourcing - 100 Best Rising Star in Overall Revenue of the Global Outsourcing 100 Service Provider List. Listed in GS 100 Global Outsourcing companies

 

Malaysia HR Awards (MIHRM) 2012
  • Employer of Choice - Gold Award
  • Malaysia Human Resource Breakthrough Category - Gold Award
  • Human Resource Leader of the Year Category - Silver Award

 

  • Global Services 100 2012 - Listed in GS 100 Global Outsourcing Companies (Rank #79).
  • Only Malaysian Company - Listed in the GS 100
CCAM Awards 2011
  • Best Outsourced Inbound Contact Centre (over 100 seats) - Gold Award & Silver Award
  • Best Process Excellent Contact Centre - Gold Award
  • Best People Contact Centre - Gold Award
  • Best Technology Innovation Contact Centre - Gold Award
  • Most Creative Contact Centre - Gold Award
  • Best Contact Centre Team Leader (open Category) - Gold Award
  • Best Contact Centre Support Professional (under 100 seats) - Gold Award
  • Best Contact Centre Professional (over 100 seats) - Silver Award
  • Best Contact Centre Manager (under 100 seats) - Bronze Award
  • Best Contact Centre Manager (over 100 seats) - Bronze Award
  • Best Telecommunications Contact Centre (open Category) - Silver Award & Bronze Award

 

MIHRM AWARDS
  • Employer of Choice Award 2011 - Gold Award
  • HR Leader of the Year Award 2011 - Silver Award

 

  • MSC Malaysia HR Breakthrough Award 2011 - Gold Award
  • Frost and Sullivan - Best Malaysian BPO service provider for 2011
  • IAOP's 2011 The Global Outsourcing 100 - Best Rising Star in Overall Revenue of the Global Outsourcing 100 Service Provider List
CCAM Awards 2010
  • Best Contact Centre Support Professional (under 100 seats) - Gold Award & Bronze Award
  • Best Contact Centre Support Professional (over 100 seats) - Gold Award
  • Best Contact Centre Professional (under 100 seats ) - Gold Award
  • Best Contact Centre Professional (over 100 seats) - Gold Award
  • Best Contact Centre Manager (over 100 seats) - Joint Winners - 2 Silver Awards
  • Best Outsourced Contact Centre in Malaysia (below 100 seats) - Silver Awards
  • Best Outsourced Contact Centre in Malaysia (over 100 seats) - Gold Award
  • Best Mystery Shopper Award (Quality of calls) - Bronze Award
  • Career Achievement Award - Leo Ariyanayakam (CEO - Scicom Group)

 

IAOP's 2010 The Global Outsourcing 100
  • International Association of Outsourcing Professionals - 2010 Global Outsourcing 100 (Rank #76 - Only Malaysian BPO Company in the top 100)
    • Best 10 Rising Stars in Overall Revenue
    • Best 10 Rising Stars in Number of Employees
    • Best 5 Companies by Industry Focus - Air Transportation
    • Best 20 Rising Stars by Industry Focus - Technology (Hardware & Software)
    • Best 20 Rising Stars by Industry Focus - Telecommunications
    • Best 10 by Service Provided - HR Services
    • Best 10 Rising Stars by Service Provided - CRM Services
    • Best 10 Rising Stars by Service Provider - Transaction Processing Services
    • Best 20 Rising Stars by Region Served - US
    • Best 20 Rising Stars by Region Served - UK
    • Best 20 Rising Stars by Region Served - SEA
    • Rising Stars Biggest Public Companies

 

  • Malaysia HR Awards (HR Excellence Category) - Silver Award
  • MSC Malaysia Job Camp (MDeC) 2010 - Best Training Provider
  • Frost and Sullivan - Best Malaysian BPO service provider for 2010
  • The Global Outsourcing 100 for 2010 - Best Outsourcing Service Provider
  • Anugerah Kecemerlangan Industri 2009 - Sektor Servis

 

Global Services Magazine and neoIT 2009
  • Listed in the Global 2009 "Global 100" - Top 100 innovative service provider
  • Best Outsourced Contact Centre in Malaysia (below 100 seats) - Gold Award
  • Best Outsourced Contact Centre in Malaysia (over 100 seats) - Silver Award
  • Best Mystery Shopper Award (Quality of calls) - Silver Award
  • Best Contact Centre Manager (below 100 seats) - Gold Award
  • Best Contact Centre Manager (over 100 seats) - Silver Award
  • Best Contact Centre Support Professional (over 100 seats) - Gold Award
Global Services Magazine and neoIT 2008
  • Listed in the Global 2008 “Global 100”- Best Outsourcing Company for the 3rd consecutive year

 

Global Services Magazine and neoIT 2008
  • Listed in the Global 2008 “Global 100”- “Leader, Emerging Asian Markets” April Global Services

 

EDEXCEL 2008
  • Scicom Academy recognised as official Centre of Learning for BTEC
  • Hong Kong Best Practises Award 2007
  • Outsourcing - Gold Award

 

CCAM Awards 2007
  • Best Contact Centre Support Professional (Over 50 seats) - Gold Award & Bronze Award
  • Best Contact Centre Team Leader (Under 50 seats) - Gold Award
  • Best Contact Centre Manager (Under 50 seats) - Gold Award
  • Best Mystery Shopper Results for Outsourced Contact Centre
  • Best Outsourced Service Contact Centre (Over 50 seats)

 

Frost & Sullivan Malaysia Telecom Awards 2007
  • Contact Centre Service Provider of the Year

 

2007 Global Services 100 List Award
  • Scicom ( MSC ) Berhad was awarded the top 10 for the 2007 Global Service 100 List in the category of "Specialty Application Development Providers" . This category lists the most innovative providers of business and technology services from 11 service-delivery areas, ranging from business process outsourcing to IT outsourcing and customer service. The 2007 Global Service 100 list is a testimony to Scicom (MSC) Berhad's capabilities and strength as an outsourcing partner to global buyers.

 

Frost & Sullivan Malaysia Telecom Awards 2005
  • Contact Centre Service Provider of the Year

 

CCAM Awards 2003
  • Call Centre of the Year - Gold Award

 

CCAM Awards 2002 (Individual Awards)
  • Call Centre Professional of the Year - Gold Award
  • Call Centre Champion Of The Year - Silver Award

 

SMART Awards 2001 - Gold Award
  • Multi-lingual contact centre

 

SMART Awards 2000 - Gold Award
  • Anti-attrition/loyalty programme. - 'Save A Customer'

 

SMART Awards 2000 - Finalist
  • Consultancy recruitment & selection project

 

SMART Awards 1999 - Bronze Award
  • Consultancy 'Mentoring' project Sponsored by the Royal Mail

 

SMART Awards 1998
  • Gold Award Technical Helpdesk.
  • Award for contact centre excellence Sponsored by Institute of Direct Marketing

 

Marketing (British Telecom) Awards 1998
  • Marketing (British Telecom) Awards 1998