Senior Executive –Customer Service

KL SENTRAL

(English and Mandarin Language Support)

RESPONSIBILITIES OF THE ROLE:
  • To ensure that all Executive – Customer Service present customers with accurate information.
  • Support, coach and manage the Executive – Customer Service team to ensure both operational targets and service levels are achieved.
  • Support the contact centre in achieving its overall service levels.
  • Conduct regular team meetings to ensure a two-way communication is maintained between team members and management.
  • Support the management team in the creation of management reports to agreed timelines.
  • Attend to customer complaints received by the team members and spend an agreed proportion of time answering queue.
  • Managing the enquiries via Facebook and social media platforms.
REQUIREMENTS FOR THE ROLE:
  • SPM/STPM/Diploma/Degree in any discipline.
  • Good command of spoken and written English and Mandarin.
  • Proficient with MS Office Applications/Windows.
  • Knowledge on how to use social media tools specifically Facebook.
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
  • Contact Centre Operating Hours: Monday –Saturday, 9am-5.30pm.
  • Work Days: 5 day week; off days based on roster.
  • Required to work on Public Holidays on a rotation basis and alternative Saturdays.
  • Open to Malaysian citizens.
BENEFITS:
  • Attractive Salary.
  • Staff purchase of up to RM250.
  • Flexi benefits of up to RM350 upon confirmation.
  • Annual Leave entitlement of 14 days per annum.
  • Medical Leave entitlement of 14 days per annum.
  • Medical and hospitalization insurance coverage.

WALK-IN INTERVIEW

Monday-Friday

9.30am