About Us

NEW UPDATE: “Scicom (MSC) Bhd is named as a Representative Vendor in the Gartner Market Guide for Customer Management BPO Service Providers 2019.  (By TJ Singh et al., 14 March 2019).

For further information contact bposales@scicom.com or your Gartner representative”.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Scicom provides outsourced solutions to multi-national and international corporate clients, domestic Malaysian and Sri Lankan companies and Governments. Incorporated in 1997, Scicom is a Public Limited Company listed on the Malaysian Stock Market. We provide worldwide services from four centres in Kuala Lumpur and Colombo as well as from a growing network of other eSolutions centres. These are served by IT Infrastructure in the Scicom Cloud and linked via OCEAN, our high-performance, Omni-Channel Easy Access Network.

Our solutions include integrated BPO and Contact Centre (specialising in multi-lingual, omni-channel, Customer Care and Tech Support), Education, e-Commerce, e-Government, and Digital Marketing services.

We are a diverse company with staff from dozens of countries serving worldwide clients in more than 40 languages and dialects. We talk, email, tweet, chat, process and interact with millions of customers annually through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients' customers.

Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually in over 40 languages through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients' customers.

Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that rapidly create new sources of value and differentiation.

 

 

Business Services
  • Design
  • Build
  • Operate
Customer
  • Retention
  • Acquisition
  • Value